Casino Extreme Review Honest Review by Casino Guru

Read our review of Casino Extreme, its player complaints, support and other factors. Find out why we consider it to be a great choice. 9.6/10Safety Index Very high by Casino Guru Browse recommended casinosUser feedback:Great

Rated by 615 users

Very positivePositiveNeutralNegativeVery negativeView all (615) reviewsWhen reviewing and assessing Casino Extreme, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Casino Extreme has a Very high Safety Index of 9.6, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Continue reading our Casino Extreme review and learn more about this casino in order to determine whether or not it’s the right one for you.

Safety Index – Casino Extreme fairness and safety

Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Casino Extreme, we have looked closely into the Terms and Conditions of Casino Extreme and reviewed them. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

According to our approximate calculation or collected information, Casino Extreme is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn’t have any complaints whatsoever). We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.

We did not find Casino Extreme on any relevant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All of that, together with other factors considered in our review, has resulted in Casino Extreme having a Safety Index of 9.6, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.

Note: To the best of our knowledge, Casino Extreme is associated with 4 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino Extreme. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

Casino Extreme T&Cs

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Casino Extreme during our review.

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 3 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 1,559 black points in total, out of which 512 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Casino Extreme

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

The user satisfaction feedback of Casino Extreme shared by 612 users has resulted in a Great User feedback score. To view the casino’s user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino’s quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Casino Extreme company information and licenses

Casino Extreme belongs to Anden Online N.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Casino Extreme has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Casino Extreme accepts 16 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), Flexepin, Dogecoin (DOGE), Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH), Quickbit, Interac.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 4,000 per week	No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Casino Extreme.

Language	Website	Customer support	Live chat
English			24/7

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Casino Extreme, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casino Extreme has a good customer support based on the responses we have received during our testing.

Casino games and slots available at Casino Extreme

You can play these types of games at Casino Extreme: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games.

Titles supplied by 3 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG), SpinLogic Gaming.

Bonuses and codes offered by Casino Extreme

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 9 bonuses offered by Casino Extreme in our database at the moment. All the deals are available in the ‘Bonuses’ section of this review.

*Note: Visit our separate page on Casino Extreme bonuses to learn more about this casino’s offers.*Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

Casino Extreme T&Cs

We did not find any unfair or predatory rules in the Terms and Conditions of Casino Extreme during our review.

User feedback and assessment of Casino Extreme

The user satisfaction feedback of Casino Extreme shared by 612 users has resulted in a Great User feedback score. To view the casino’s user reviews, navigate to the User reviews part of this page.

Casino Extreme company information and licenses

Casino Extreme belongs to Anden Online N.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Casino Extreme has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Withdrawal limits	Win limits
EUR 4,000 per week	No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

Language	Website	Customer support	Live chat
English			24/7

Casino games and slots available at Casino Extreme

You can play these types of games at Casino Extreme: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games.

Titles supplied by 3 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG), SpinLogic Gaming.

Bonuses and codes offered by Casino Extreme

Note: Visit our separate page on Casino Extreme bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (16)Payment methods (16)-

Withdrawal limits per month $16,000 per week $4,000 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesLive gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesAll games (15)- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games

English websiteEnglish customer supportEnglish live chat-

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Wide variety of bonuses
The casino is Bitcoin-friendly
Casino accepts players from many countries
Tournaments available
24/7 Customer support
Bonuses not available for all countries
The minimum withdrawal amount is €/$ 50
Big international casino

Browse all bonuses offered by Casino Extreme, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

This is a place to share experience with Casino Extreme. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Great Rated by 615 users

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Write a review

Casino Guru

We want players to understand gambling.

stevenp2939VisitorUnited States• 1 month ago Got the promotion it had a very high play thru and a limit cash out usually where u can’t withdraw over a 100 which they said all that what they didn’t put in the terms was you can’t withdraw bonus money even if you make it thru the playthru unheard of this is the only casino that does that like what’s the use of a bonus if you pay money to be told you can’t cash any of it in bc they claim it’s a bonus - None

No positive feedback
Never buy a promotion

Ninja8ApprenticeAustralia• 2 months ago I’m completely bewildered as to why this casino so highly rate on here. They used to be good but my recent experiences with them is nothing short of horrible. Extremely low RTP, I can’t seem to win anything from my deposits, unless it’s from a no-deposit free spin bonus which is limited to a max withdrawal of $50. But what put the nail in the coffin for me was my most recent interaction with them. I received an email offer of 150% cashback on any loss deposit. So I made a deposit, lost it and went to live chat to claim my cashback. The agent said I wasn’t eligible and basically blamed the marketing department, claiming that they sent out promotional material to a lot of people who were not eligible. I said it doesn’t matter, if I receive an offer that was addressed to me, the casino needs to honour it, regardless whether it was a mistake, it’s not my problem that they made an error, they need to honour it, otherwise it can be regarded as misleading advertising. It’s almost like offering a huge discount to entice you to buy something and then at checkout after you’ve already made payment, they turn around and say, actually you’re not eligible for the discount, we made a mistake, but we won’t give you a refund. Tell me that’s fair. So I reiterated that the casino needs to honour their offer but the agent insisted that was not eligible and disconnected the chat session while I was still chatting to them. So basically hung up on me. Rude. Anyway I decided to stop playing here and at any of their affiliated sites for good. NOT RECOMMENDED!!!- As a first time player, you’ll probably win (it’s gets harder after that)

Very fast withdrawal
Extremely low RTP
Very high wagering
Very hard to win on the NO RULES bonus or low wagering bonus
Misleading promo offers (they send out a bonus offer to your email but refuse to honour it claiming that it was a mistake and you’re actually not eligible.

woraw1NoviceNew Zealand• 2 months ago I was able to play the promised free cash, sadly with no winBut I think it’s a very awesome way to start a good experience in a new casinoI will definitely continue playing here - free bonus

difficult interface
no provider’s list

petitgamerSenior AdeptCanada• 3 months ago Casino Extreme Review: Why You Should Avoid ItCasino Extreme is not a platform I would recommend to anyone, and here’s why:Negative Aspects:Design: The overall design of the casino is outdated and not user-friendly. Navigating through the site is a hassle and far from a smooth experience.Abusive Wagering Requirements: The wagering requirements at Casino Extreme are extremely abusive. It’s nearly impossible to meet them, making it difficult to ever see any real returns on your deposits.Low RTP (Return to Player): The RTP rates are extremely low, which means the chances of getting a big win are slim. This makes the games feel rigged and unfair.Misleading Jackpots: The large jackpots advertised are a big red flag. They seem designed to draw your attention, but in reality, winning them is nearly impossible. Stay away from games with huge jackpot amounts; they are just bait.Fake No-Wagering Bonus: The so-called “no wagering bonus” is a scam. I made three deposits to test this, and I never received the promised bonus. It’s clear that their promotional offers are not to be trusted.Conclusion:If you’re looking for a fair and enjoyable online casino experience, Casino Extreme is not the place for you. The design is poor, the wagering requirements are abusive, the RTP rates are low, the jackpots are misleading, and the bonuses are fake. Save your money and find a more reputable online casino. - fast deposit interac

Design
Abusive Wagering Requirements
Low RTP (Return to Player)
Misleading Jackpots
Fake No-Wagering Bonus

bruser123Advanced NoviceAustralia• 3 months ago I sign up put in my country I live in Australia so still let me sign up and send money then I ask where my money is they said your country not allowed and then blocked me - Missing refund

epholivar1206VisitorCanada• 3 months ago Absolutely extraordinary on the first day of winning, but if you want to withdraw again on the same day, youre not allowed. Withdraw is on the following day. After they verified my documents within that day, winnings is ready to withdraw. Imagine what they promised from their email that within 30min should not the fund not transferred to my account, make sure contact the support service. After 30min my withdrawal initiated and successfully deposited to my account. Big shout also to the support crews… - Extremely fast withdrawal

Great rewards
Limited selection live tables
Withdrawal once a day only

finngrl1965ApprenticeUnited States• 4 months ago All of us are so quick to post a bad review of a casino. Today I want others to know about Casino Extreme. I have been a player with them for about a year and have always had super quick payouts and outstanding customer service. I have not made a deposit in awhile, but always play the free spins. Today I won $50 on free spins and the money was in my Bitcoin account in 15 minutes! Thank you Casino Extreme for always treating me well! - fast payouts

Excellent Customer service

AggyOD24NoviceUnited States• 4 months ago These reviews over the last 1 month that are positively speaking on extreme’s quick payout and customer service are most definitely not real. I have been waiting a month for my account to be verified after sending in documents. The live chat is not live it’s a freaking bot that will NOT transfer you to anyone live. Just tells you to email support. And support is a joke they email you back just to tell you there is no support. Now no one is even responding back to my emails. - Extremely drawn out verification process

Support is non existent

PamalamaNoviceUnited States• 4 months ago I’ve been lucky with their promos that I’ve used, and won on all 3. Withdrawal time is under 15 minutes (after the 1st one). But, be wary if the promos and read carefully, their allowed maximum withdrawal amount is very low. The game selection is so, so. And the customer serbmvice is lacking. Live chat will just leave you hanging without telling you that they left, and forget about email support completely if your looking for answers. My experience with emails was horrible. They seem to just look for a form letter that fits (kind of) and that’s it. I asked a pretty simple question and after 5 emails and an hour of my time I stopped looking for an answer. But if you jump through all the hoops and win, they do pay out, and FAST! - Fastest payout

Support

tatmichael123VisitorUnited States• 5 months ago Won on a no deposit bonus, and initiated cash out process 4 or 5 days ago. It was a little tedious but the customer support I had, Jax, was super patient and helpful and got me cashed out and set to continue playing within 24 hours of our first communication. - Honored the no deposit bonus.

Easy to follow, straightforward verification process
If you are in a hurry or have little patience you will probably end up being frustrated with the first cash out and verification process. But those are a pain no matter where you play at, and your own attitude will be the determining factor in that situation.

sand7683VisitorUnited States• 6 months ago Yesterday, I received a promotional email from their support email address that stated I was handpicked for a $200 chip. I clicked on the link to redeem the offer and instead was shocked to see a pornography website. I contacted management and was informed that the email wasn’t sent by them. They assured me that their IT department had fixed the issue and that my account data was safe and secure. They credited me with $100 free play. I was naive and stupid…I believed them and played the free chip which of course didn’t give me much game time at all. Now, today I’ve received a SECOND pornographic email from them. This time, the offer was for a $500 chip. I really shouldn’t have clicked on the link to accept the offer, but after communicating with Douglas yesterday (and him assuring me that it would never happen again), I believed that my account was secure. There is a saying, “Fool me once, shame on you; fool me twice, shame on me”. I fell for the hack trap and I hope that this review can save others from making the same mistake. If you want to dump money into a site that will send you pornographic emails to hack you, then this is a site for you. - Not secure

Hack

vibrant39Advanced NoviceUnited States• 7 months ago I had played there off and on for years. This time, the weekend of March 10, 2024, I deposited 50 bucks three times. On the third deposit, I hit for 350 and put in for withdrawal. It didn’t come. I have been paid out quickly before, so I aske where it was and they said I had a second account under the same email address, which is not possible. They gave me the last $50 deposit bac and on cash back I had $200 and they took 150 away. I was in bonus when I noticed. I hit for 150 in bonus and they only let me withdraw 50. They basically took 600 buck from me. I will be filing a complaint and won’t be playing at extreme anymore. - Thieves

dormanlinda155NoviceUnited States• 10 months ago They are worth every single point on their extremely high score! A few days ago I was having a great time playing and was ready to cash out. I had not been verified or done any of the paperwork in advance. Everything kept telling me it would be 1 to 3 days for a first withdrawal and that sounded reasonable but past experiences with other casinos made me wonder if it was going to really happen like that. In reality, within 1 hour I was verified and within 2 hours I had the money in my account no hassle just every single thing they said they would do they did! I will not be hesitating to suggest them as a fabulous site to go to for a trustworthy and exceptional experience. - Verification and withdrawal completed in Rapid form!

kellielm1987VisitorUnited States• 10 months ago I enjoy the new sunday feista spins ..Im glad this promo started since they took away the weekend spins . I do hope they come up with more promos for players that deposit and loose to be able to have more chances to win . I also do hope for more appreciation bonuses without a deposit . I will say I am disappointed about no free spins for new game for players that have deposited. Gmes were good and customer support could also be faster next time. Ngg360NoviceUnited States• 10 months ago I used to LOVE Casino Extreme. It was one of the first RTG casinos I signed up for and one of the few that I frequented consistently. Since opening an account, I’ve made COUNTLESS deposits despite never winning or being able to request a withdrawal and I rarely redeemed no deposit codes or free spins. I finally won off a free chip or free spins (I don’t remember which one) and successfully withdrew my $50 prize. But immediately afterwards, I noticed all my bonus codes were taken away and was told in chat that I will not be able to receive any coupon codes without a clear explanation. So, I haven’t returned in spite of wanting to due to this. caponewinVisitorUnited States• 11 months ago Casino Extreme offers some of the best tournaments around. Besides the regular slot tournaments that everyone offers, they have great tournaments for all players of all games. I just finished the cryptoween challenge and won the amazing top prize. Anything I played counted towards the winning point totals.They have responsive help contacts and all issues are resolved quickly. They pay your winnings extremely fast (usually less than ten minutes).I have been with them for 6 years and have never wanted to play anywhere else. wonderwomanchaserVisitorUnited States• 1 year ago Horrible Casino. Got a $50 chip for sign up. Upon completing playthrough requirements they took $321.00 from me. Dropping my balance to exactly $50. Went to withdraw $5 and sent in my KYC documents 4 times in 10 days with no response. Then took the $50 for not making a deposit within 7 days of sign up. Complete waste of time. They took $371.00 of my winnings and I could not withdraw a nickel. Don’t waste your time or effort. - Lousy

Waste
Rip off

Black-Dragon-StudiosJunior ApprenticeCanada• 1 year ago My experience here has been great. Quick payouts and deposit options. I’ve already cashed out 3x here. All small amounts but still they paid me without hassle. Verification was within 24 hours. I’m Canadian using Bitcoin for the first transaction, got a very similar rate to Coinbase prices. Found I could do e-transfer which is free, so I’ve been depositing and withdrawing via that method. Just got a max cashout on one of my no rules deposit bonuses today got lucky. My #1 thing with casinos is do they pay when you win and how often do you win there. My experience here has been problem free so far. I hope it continues and I will continue to do business with this casino. Be sure to read through terms and conditions if accepting a bonus as always and you’ll be fine here. - Actually pays on time

RTG slots can be fun if they’re hitting
Various deposit and withdrawl options
Withdrawal For my first time happened very quickly
RTG slots are VERY streaky..thousands of spins without bonus or many bonus games that pay only 1-20x
The customer service ends the chat on you before you’re done speaking
Bonus is deceptive..max cash out keep an eye on it. 5x is not enough in most cases.
Website software needs a reworking..windows don’t even full screen on android and can be slow and clunky

Meghann.OrrNoviceUnited States• 1 year ago Very timely first time withdrawal. Even had an issue and still was able to cash out same day. - very timely

hatfieldjim821VisitorUnited States• 1 year ago This is a Casino ran by modern day marauders! If you pay attention they don’t even try to camouflage it! I have been playing at all the online casinos for quite awhile now and I have good things to say about quite a few of them but this Casino is by far the worst! It’s easy to see that their main objective is to thwart everyone they can! On mighty drums it’s much more noticeable that even a blind man could see it at this casino. Like they don’t even care if you know that they are bending you over! In this game the only chance you have is to hit the pick 3! It resets after like 3 rolls and keeps spinning and you can’t stop it even remotely close as to win you want to. Which I’m sure they have all their games rigged! I know people hate bloggers but it’s my job! With the following that I have gathered over time, it won’t shut a bad business down but most definitely puts the taste in everyone’s mouth then the casino will undoubtedly do the rest over time! As if their acquisitive odds weren’t good enough for their chafed sweaty palms! - They have a great promotions and deposit match!

Probably only because they know you can’t win with it!

temurmikJunior ApprenticeUnited States• 1 year ago I signed up on the website and I did not get the free spins as promised. I deposited and won, they paid me but the verification process took forever. so far it’s a normal website. - won and paid me.

Not many game providers.
verification process is difficult.
Support is kind robotic.

DavidMillerAdvanced NoviceUnited States• 1 year ago If you’re into cryptocurrencies, you might find a silver lining here. Playing with crypto is where Casino Extreme shines. Quick transactions and fewer hassles.But here’s the kicker – if you’re not into crypto, you’re in for a bumpy ride. Traditional banking methods are a headache. Slow withdrawals, verification hoops, you name it. Using the chat is hit or miss. Sometimes they’re on the ball, but other times, you might as well be talking to a brick wall.Overall, this is a bit of an enigma. If you’re all about crypto, it might work for you. Otherwise, brace yourself for frustration. There are smoother rides out there in the casino world. supahotNoviceSweden• 1 year ago Site is great. KYC took 3-5 days like they say. From the 50 free spins I’ve gotten a bunch of times, twice i won a bunch of money, played through the wagering for that money and managed to withdraw 50 euro each time. Only thing is I had to deposit 10 euro once to “verify” my crypto wallet for withdrawal, meaning i earned 90 euro.- Fair

Quick payments from free spins
Reasonably fast KYC
Site is slow sometimes

Jaywelly253VisitorUnited States• 1 year ago They are one of the few legit online casinos out here. They have fair games and really take care of their players. Great selection of games. Fast payouts. The only casino I play on now a days. - Great communication if you ever have issues

All around fair and safe casino

mcpheemj9121950VisitorUnited States• 1 year ago I just started using this casino the other day and I go to do my first cash out that I’ve ever attempted you I deposited my account on there with Bitcoin. So I wanted to do a withdrawal in Bitcoin as well. I have been met with all these forms I have to fill out even though on other websites if I deposit in Bitcoin they don’t care I don’t need to fill up forms or anything like that, and now that they’re telling me that they’re withdrawal system is down completely there’s no way to do withdrawals at all but they have advertised their casino as the fastest Cash out casino online. They sure as hell let you deposit your money on there but as soon as you go to withdrawal they won’t let you withdraw anything. They have no timeline whenever this is going to be fixed, if it’s going to be fixed at all, or if they’re people for their money and just giving them this reason. If I could attach screenshots on here I would I would love to attach screenshots on here so you guys can see what I’m talking about. I have $3,600 on my website right now and it’s not letting me withdraw anything. No help customer service says the same thing over and over it’s BS. I SHOULD HAVE JUST STUCK WITH METASPINS CASINO LIKE I ALWAYS HAVE USED!!! - Inability to cash out

No form of cash out is working
Customer service doesnt even care
Let you deposit your money on there but can’t get it off
Don’t let anybody know that they’re withdrawal system is down
Advertise as fast as online cash out casino but they can’t even cash out

rpolmstead17VisitorUnited States• 1 year ago I’ve been a client of Brango and company for 2 years now.I’ve only been treated with respect and a professionalism unmatched anywhere else I’ve played online.I’ve been a winner of thousands of dollars and prizes.never has there been any curveballs.They pay out fast and fair as long as you follow the rules. Honestly they are the best at everything in my opinion. They are out 24/7. Brango and company just sent me a I phone 14,for tournament placing and are giving one a day till August. Don’t let the other guys fool you, the Cash King is here and it’s Brango and co. - Customer service

Fast payout
VIP Team dedicated host
Finding the PC version to download

Newmoney2006NoviceUnited States• 1 year ago I have been playing at this group of casinos (extreme, yabby, limitless, Brango, adrenaline) for a long time. They were not my go to casinos but they were in the top 10. My favorite sites are what I call real gambling sites. Infrequent bonuses but consistent slot returns, no fine print and payouts are as easy as depositing. This group is not like that but their “fine print " was the typical kind, terms were up front , no hidden ones and very few were in place just to trick you. And if you use crypto the withdrawal process was easy and quick. All of the casinos in this group advertise themselves as the casinos with the fastest payouts and during my time playing at them not a single one ever took over thirty minutes to payout.So when I won over 5000.00 playing at extreme I was really excited. I only play with their no rules bonuses and with instant payout theses are the moments I live for. There is no question that money is yours it’s like being in a real casino. So it was a real shock when I went to cash out and was blocked from requesting a payout until kyc was met. This should have been a huge red flag but I had played at these casinos so much that I actually trusted them. I thought as soon as I sent the documents in they will at least let me request a withdrawal. I know myself until they let me make that withdrawal I will continue to play and lose all of it. I emailed them and asked why they were not letting me withdraw and how long approval would take. When I got the response of 48 hours I was very upset. I emailed support asking them to explain with no response. I was going to quit playing and let the money sit there because I was not going to give it all back to them. I had just started playing the 777 game, I had only played it once before and really didn’t understand the holding reels part so I wanted to try it. I had first tried to cash out at 330 pm This was around 1130 pm. I played the 777 game for about 30 minutes. It took a little bit before I realized how much holding a reel was costing me. I quit with close to 3000 planning to wait them out. I’m sure some of you have already caught the problem, I hadn’t yet.So when I noticed the email saying they had opened the withdrawal request process for me I emailed them back thanking them for their great customer service. Yes I was an idiot and thanked them. When i held the reels on the 777 game I was increasing my bet but I didn’t realize this. The game was only paying out for the original 2.50 bet so it never crossed my mind that the amount I paid to hold the reel was the amount I was betting per spin and therefore exceeded the 10.00 per bet threshold. If I hadn’t been upset I would have caught this. They didn’t miss it. All those stories about how long reviewing processes takes is a joke. 10 minutes after I started that game they sent me an email allowing me to withdraw because they already knew I had breached the terms of play and they were confiscating my entire winnings. The swiftness of this was impressive. They also efficiently pointed out that my breach was different from them breaching the terms of withdrawal because mine was written in the terms and theirs was only written all over their website and the internet. I was very upset, I’m still really pissed. But I also knew what they were doing and played right into their hands. eeyan44NoviceUnited States• 1 year ago I love this casino! It and Brango are probably the best for beginners and for quick payouts! I’ve won several times and have been paid out immediately! Like within 10 minutes. I even won over $6000 and got it within a few days (only because I had reached the limit for withdrawals). I highly recommend using this casino. I happen to hit on “Brango” the day before for 3000, and Unfortunately after my big wins, they turned off my promotions. At all of their sister sites at once! That’s my only complaint. U would think the comps and promotions would increase to get their money back. But I like this casino so much, I just deposit without bonuses! - Fast payout

Not much kyc
Took away promotions after big withdrawal
Only 1 bonus between deposits spins or cashback
Logs you out if on a game longer than 20min

bjacob1642ApprenticeUnited States• 1 year ago I’ve withdrew on here twoce but only from free chips. It seems that this casino and all related casinos have very tight slots unless you’re playing on a free chip and they know you can’t win more than a certain amount. I will say they have fast withdraws and great customer service so I would recommend playing here if you have a free chip or spins but not depositing because as soon as you deposit the slots go dead this has happened to me countless times. - Fast withdraw

Great customer service
Slots go dead on deposits

kko4thNoviceUnited States• 1 year ago What an excellent online casino ..Fast payouts no drama no issues . They actually answer your enails right away .. Their chat reps are polite and helpful I have nothing to complain about this casino .. :) Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Extreme. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.6/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be fairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Same owner

Same management

Same owner

380All4Opened9Not solved98Solved269Rejected

Complaints directly about Casino Extreme

Case closed Our verdict

Player stopped responding

Disputed amount: $220

Player’s account access is delayed.

The player from Colorado had deposited $100, resulting in a balance of $220 but then faced issues with account access after being informed that he had multiple accounts. After resolving account confusion related to his wife’s account and providing an ID for verification, he became unable to log in, suggesting potential delays and complications ahead. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation.

Read moreRead less Submitted: 04 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $600

Player’s account access is restricted after withdrawal request.

The player from Missouri had made a deposit and won a large sum but encountered a verification requirement when attempting to withdraw. After submitting the necessary documents, he was logged out and had been unable to access his account or receive a response from the casino via email. The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint.

Read moreRead less Submitted: 01 Sep 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,280

Player’s winnings were confiscated due to a bonus terms violation despite a “No Rules” bonus.

The player from the United States had 1280€ of his withdrawal confiscated due to an alleged bonus terms violation. He had used a 75% “No Rules” bonus that allowed for unrestricted play, yet his winnings were denied after he played a restricted Keno game, despite losing money on it. The player argued that the terms were not clearly stated and the system did not prevent the restricted play. We reviewed the case and found that the player had received a pop-up message informing him of the bonus terms, which he acknowledged. Since the casino’s actions were in accordance with the established rules, the complaint was rejected.

Read moreRead less Submitted: 26 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification process has been delayed.

The player from the US had been attempting to verify their account for several weeks by uploading a new selfie as requested by the casino. Despite meeting all requirements and sending the selfie multiple times, the verification remained incomplete, and support had stopped responding. The player was trying to withdraw $50 winnings. We requested the player to provide the selfies for review and attempted to assist by offering suggestions for clearer photos. The casino reiterated the need for a clear and visible selfie. The player continued to face issues, and after multiple attempts and communications, the complaint was ultimately rejected due to the player’s lack of response.

Read moreRead less Submitted: 20 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s withdrawal is delayed.

The player from the United States faced a 7-week delay in withdrawing $50 won from free spins. Despite numerous emails and sending four verification forms, the casino continued to delay the process, and their contact phone number was non-functional. The complaint was rejected due to the player’s lack of response to follow-up questions necessary for further investigation.

Read moreRead less Submitted: 11 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $54

KYC verification delay for a player’s account.

The player from Connecticut had submitted KYC verification, expecting it to be completed in 3-5 business days as per the casino’s statement. However, it was not completed within that timeframe. The player had provided various documents, including selfies and utility statements, but the casino reported that some were blurred and unreadable. The casino had requested clearer images for both account verification and an email change. Despite multiple requests from the Complaints Team, the player did not respond further, leading to the complaint being rejected due to lack of communication.

Read moreRead less Submitted: 08 May 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s winnings removed due to claimed multiple accounts.

The player from the US had an issue with Casino Extreme after his winnings had been removed due to the casino’s claim of multiple registrations from the same IP address. The player had disputed this, stating that he was the only one using his account from his current and previous addresses. After he had provided all the necessary information and evidence, we had contacted the casino to clarify the situation. The casino then requested additional documents from the player, which were provided. After review, the casino had verified the player’s account and reimbursed his winnings. The player had also been informed about the industry-standard requirement of a verification deposit for withdrawal of winnings from a no-deposit bonus. The player had made the deposit and was able to redeem his winnings. The player had confirmed the resolution of the issue.

Read moreRead less Submitted: 05 May 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $300

Player’s account accused of duplicity.

The player from the US had denied the accusation by the online casino of creating multiple accounts. He had claimed that no one in his household or neighbors had opened an account, and his account had been verified and paid out before. However, after reviewing the evidence provided by the casino, it became clear that an additional account had been associated with the player. As a result, we had concluded that the player had violated the casino’s policy of one account per person, and thus, the complaint was rejected. The casino had refunded the player’s initial deposit but had refused to pay out the winnings of $350.

Read moreRead less Submitted: 15 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$448

Player’s winnings were capped.

The player from Ontario was facing difficulties withdrawing their winnings from an online casino. Even though they had fulfilled all wagering requirements and had a ‘real balance’ of $550, they could only withdraw $100 due to a max win limit. We had asked the player for further details about the bonus they had activated and asked them to forward all relevant communication between them and the casino. However, the player did not respond to our messages within the provided time frame. Consequently, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 09 Feb 2024 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €3,200

Player’s winnings confiscated due to verification issues.

The player from Ireland had her winnings voided by Casino Extreme due to a failed verification process. The casino had requested an Irish ID for verification, but the player had only provided a Polish ID, bank statements, and a phone bill. The casino had claimed these documents were insufficient to prove her residence in Ireland, as Poland was a bonus-restricted country on their platform. The player had been asked to provide a selfie with her Irish driver’s license, which she stated she had lost. We had advised the player to obtain a new license and any official document confirming her long-term residence in Ireland. However, the casino had raised concerns about the authenticity of the newly provided documents.We ended up rejecting the complaint.

Read moreRead less Submitted: 07 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $300

Player accuses casino of unfair game practices.

The player from the United States had raised a complaint about the casino’s gaming software, claiming it was rigged. She believed that bonuses were predetermined and despite her investment of $2,000, the feature never activated. We had requested her gaming history in Excel format to further investigate the issue. However, despite extending the response time by 7 days, the player did not provide the requested information. Therefore, we were unable to proceed with the investigation and the complaint had been rejected.

Read moreRead less Submitted: 04 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: Ł51

Player’s deposit has been confiscated after account closure.

The player from Alberta had his account at Casino Extreme closed due to the casino’s allegations of bonus abuse. Although he initially requested the account closure, the player had decided to revisit the casino. Unable to access his old account, he had created a new one and deposited funds. The casino had asked for re-verification, which he completed, but the casino had refused to return his deposit. After a series of communications with our team, the player had resolved the issue on his own. We had expressed our contentment over the successful resolution and reminded him of our constant availability for assistance with any future issues.

Read moreRead less Submitted: 26 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $142

Withdrawal of player’s winnings has been delayed.

The player from Kentucky had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. The casino had claimed that the player’s account wasn’t verified due to an unsuccessful selfie with ID submission and had offered payout only through Bitcoin. The player had expressed discomfort with the Bitcoin payout method. We had advised the player to take a better quality selfie for verification and consider creating a Bitcoin wallet. Despite several follow-ups, the player hadn’t responded, leading us to reject the complaint.

Read moreRead less Submitted: 21 Jan 2024 Case closed Our verdict

Other

Disputed amount: $248

Player’s delayed verification resulted in loss of winnings.

The player from the United States had experienced difficulties with the document verification process at an online casino. During this process, she had lost her balance. The casino later stated that due to the low balance, no verification had been needed. The player compared the experience with other casinos, stating that they had a faster verification process. We had explained the importance and potential duration of the Know Your Customer (KYC) process and advised the player to contact customer support or our forum before playing, if she encountered such delays in the future. The complaint had been closed due to the inability to retrieve the lost funds.

Read moreRead less Submitted: 17 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: Can$2,000

Player experiences deposit crediting issues.

The player from Canada had expressed frustration after he had deposited a total of $2050 on three different occasions without any credits to his casino account. He had disputed the casino’s claim that they had received the payment but made an error in crediting his account. The player had provided proof and insisted that the casino should have borne the responsibility for any system bug. However, he later informed that the dispute had been settled. We had marked the complaint as resolved and thanked the player for his cooperation.

Read moreRead less Submitted: 09 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $20

Player faces issues with cryptocurrency deposit.

The player from the US had deposited $35 in bitcoin to his casino account, but only $14 had appeared in the account. According to the casino, the discrepancy had been due to the cryptocurrency network and not their system. This hadn’t been the first time the player felt overcharged. The player had used Cashapp to send the bitcoin and had tried to resolve the issue with the casino. The casino had explained that the value of Bitcoin had increased since the deposit was made and they hadn’t taken any fees from player deposits. However, the casino did not cover transaction fees when a player was depositing. The player had not responded to further inquiries, therefore, the complaint was rejected.

Read moreRead less Submitted: 16 Dec 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $700

Player’s withdrawal blocked due to location restriction.

The player from Australia had experienced issues withdrawing funds from Casino Extreme. After depositing and playing, the casino had cancelled his withdrawal, refunded most of his deposit, and blocked his account. The player was out approximately 1,050 AUD. We had asked the player if he used a VPN or input ‘Australia’ in the registration form, to which he denied using a VPN and mentioned he might have put Norfolk Island as his location. However, the player did not confirm his residence on Norfolk Island. Considering the player may have provided incorrect information during registration, we were inclined to reject the complaint as unjustified.

Read moreRead less Submitted: 15 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s casino bonus not honored.

The player from Arizona experienced promotional issues as Casino Extreme, despite advertising a “fortnightly bonus,” hasn’t honored it for the month and has not provided clear information regarding the delay. The complaint was resolved as the bonus was credited to the player.

Read moreRead less Submitted: 01 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $200

Player’s deposit hasn’t shown in the account.

The player from the US had encountered a technical issue when he tried to deposit $200 into his online casino account. Even though the funds had been withdrawn from his bank account, they did not reflect in his casino account. The casino had declined to either credit the funds into his account or provide a refund. We had advised the player to contact his payment provider for an investigation and to refrain from making more deposits until the issue was resolved. However, due to the player’s lack of response to our inquiries, we had to reject the case. The player still has the option to reopen the complaint in the future.

Read moreRead less Submitted: 26 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s bonus access has been restricted.

The player from California appealed the sudden decision to restrict his access to bonuses, while he had two pending complaints against sister casinos. We informed the player that casinos had the right to exclude players from receiving bonuses at any time for any reason. Despite the player’s dissatisfaction, we had to reject the complaint due to the casinos’ discretion in bonus distribution.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$133

Player disputes misleading bonus conditions.

The player from Ontario believes the casino’s 500% deposit bonus is misleading, as it was deducted from their account balance even after fulfilling the bonus requirement. The player finished the requirement and ended with $133, but was told to give up $250.

Read moreRead less Submitted: 24 Oct 2023 Unresolved Our verdict

Failed self-exclusion

Black points: 935Disputed amount: $1,871

Player failed to self-exclude several times.

The player tried to self-exclude and customer support provided her with an email address to send the request to. The account was not blocked even after several attempts to send the request. It finally happened two months later, when she contacted livechat, and lost an additional $1.871, that she was demanding back from the casino. The casino claimed that her request had not reached them.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2023 Case closed Our verdict

Player stopped responding

Disputed amount: $67

Player’s winnings were reduced and withdrawal was denied.

The player from the United States had won $300 and after fulfilling the playthrough requirements, her balance had been reduced to $50. When she tried to withdraw, the casino demanded document verification and later rejected the withdrawal due to an old account that the player had forgotten. This had been the sixth time the player experienced this issue, making her feel cheated. We had asked the player for more details to fully understand her situation, but unfortunately, she did not respond to our inquiries. Consequently, we were unable to further investigate and had to reject the complaint.

Read moreRead less Submitted: 13 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $6,000

Player complains about unfair game practices.

The player from Colorado had issues with game fairness at an online casino, noticing a discrepancy in game performance between using free spins and regular deposits. He believed the games might have been rigged and had collected video evidence to support his claim, requesting a full refund of all deposits. However, we informed him that we needed more concrete evidence, such as a complete gaming history, to build a strong case. Despite extending the response time by 7 days, the player did not provide the requested information. Consequently, we were unable to further investigate his claims and had to reject the complaint.

Read moreRead less Submitted: 10 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $140

Player is unable to log into account.

The player from the United States can’t access their casino account after depositing 140 in Bitcoin and winning some money. Player’s complaint has been resolved successfully.

Submitted: 24 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player complains about delayed verification.

The player from the United States is experiencing issues with prolonged account verification for withdrawals, stating other casinos complete the process much faster. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 10 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $35

Player’s deposit is not credited to casino account.

The player from Washington had encountered a deposit error on the casino site where her $35 deposit had been deducted from her card but a JavaScript error occurred. The casino’s customer service had not been helpful in resolving the issue. After she contacted her payment provider as suggested by our team, the issue was resolved and the deposit was credited to her casino account. The player had expressed dissatisfaction with the casino’s overall service but confirmed that the deposit issue was resolved. We had marked the complaint as resolved in our system.

Read moreRead less Submitted: 01 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s withdrawal attempts are denied.

The player from Washington is struggling to withdraw his casino winnings. After gathering more information we were forced to reject the complaint as unjustified.

Submitted: 14 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $6,032

Player’s withdrawal request has been ignored.

The player from the United States won $6,032.55 on a free chip after fulfilling the 30x wagering requirement but is facing difficulties withdrawing this amount as the casino is non-responsive. The player stopped responding to our questions and comments, so we had to reject the complaint.

Read moreRead less Submitted: 10 Aug 2023 Case closed Our verdict

Other

Disputed amount: ??

Player didn’t receive a bonus

The player from North Dakota received an email with a bonus. However, when attempting to utilize it, they were informed the coupon doesn’t apply to their player class. We ended up closing the complaint.

Read moreRead less Submitted: 16 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player struggles with account verification.

The player from South Africa is struggling to verify their account for withdrawal purpose and hasn’t received a response. Additionally, they have been unable to access the live chat feature on their game. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 15 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $2,872

Player’s winnings have been confiscated due to an unintentional breach of terms.

The player from the United States recently won over $3000. She was prevented from withdrawing for KYC reasons and while waiting for the process to complete, she continued to play. She believes she unknowingly broke the terms during gameplay causing the casino to block her withdrawal. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead less Submitted: 06 Jul 2023 Case closed Our verdict

Other

Disputed amount: $600

Player’s account verification is delayed.

The player from the United States has been waiting over a week for account verification. During this period, they have won multiple times but cannot withdraw their winnings. The complaint was rejected as the player decided to play with his balance and lost everything.

Read moreRead less Submitted: 02 Jul 2023 Case closed Our verdict

Other

Disputed amount: $100

Player is experiencing slow account verification.

The player from the United States is frustrated with delayed account verification and unresponsive customer service at the casino. We rejected this complaint as the funds have been played down before we could intervene.

Read moreRead less Submitted: 01 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Ohio has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 09 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $10,200

Player’s winnings have been confiscated.

The player from the US has been accused of breaching the maximum allowed bet. The casino confiscated his winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 02 Jun 2023 Case closed Our verdict

Other

Disputed amount: $215

Player’s struggling to withdraw her winnings.

The player from the US is not able to withdraw her winnings. Unfortunately, the player later informed us that she closed her account and she was no longer interested in our help.

Submitted: 23 May 2023 Case closed Our verdict

Other

Disputed amount: $1,871

The player’s requesting a refund of her deposits.

The player’s requesting a refund of her deposits, as he was supposed to be self excluded. Since the player provided suspicion evidence, we were forced to reject the case with advising to contact the regulatory.

Read moreRead less Submitted: 12 May 2023 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player was accused of breaching the bonus T&Cs.

The player from the US was accused of breaching bonus terms while playing with a no-rules bonus. The issue was successfully resolved as the casino decided to pay the player.

Submitted: 27 Apr 2023 Case closed Our verdict

Other

Disputed amount: 50 ₮

Player’s asking for help.

The player from Argentina is experiencing some issues. The player couldn’t withdraw his winnings because he played with a sticky bonus and didn’t have enough funds after completing the wagering requirements.

Read moreRead less Submitted: 12 Apr 2023 Unresolved Our verdict

Delayed payment, status unknown

Black points: 60Disputed amount: €100

Verification issues.

The player ‘‘88Hokk88’’ complained he couldn’t withdraw his winnings from a no deposit bonus due to verification issues. The casino said that player had submitted untrue information and following their terms and conditions the winnings were voided. The casino claimed that player’s IP address matched Russia instead of Finland and that he had used another email address to register, which was different from the one used to send documents for verification process.

Read moreRead less Read more on: casinomeister.com Submitted: 5/2021 Case closed Our verdict

Other

Disputed amount: ??

Player’s dissatisfied with the overall casino experience.

The player from the US isn’t satisfied with the casino’s services. The player stated that there were a number of issues, including their VIP status being lowered just after a large win. The casino responded and explained the situation was due to some changes to their system and rules. The player was not happy with the explanation but requested that we pursue the matter no further. Consequently, the complaint was rejected.

Read moreRead less Submitted: 26 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $450

Player’s withdrawal was denied.

The player from the US complained about not being allowed to withdraw his bonus winnings and about their deposit not being credited to their gaming account. Later, it became clear that the bonus the player’s winnings originated from was sticky, which meant that the amount requested for withdrawal would be reduced by the amount equal to the initial bonus amount. The player’s withdrawal request was canceled as the player’s bonus balance did not exceed the initial bonus amount. The player’s deposit was not credited to the player’s account to avoid mixing of balances to which different rules applied. Later, once the player was finished playing with the bonus funds, their deposit was credited to their gaming account. After the situation was explained, the player did not provide any updates regarding the matter. Based on the provided explanations, the player’s complaint was rejected as ‘Unjustified’.

Read moreRead less Submitted: 01 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $1

The player’s dissatisfied with the casino rank system.

The player’s dissatisfied with the casino rank system as it has some technical issues. The complaint was closed as the player stopped responding.

Submitted: 22 Jan 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100,000

The player’s winnings were voided.

The player’s winnings were voided for having multiple accounts. The complaint was closed as the player stopped responding.

Submitted: 30 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: Can$30

The player’s verification is delayed.

The player’s verification is delayed for 5 days. The complaint was closed as the player stopped responding.

Submitted: 29 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $5,300

Player’s bonus winnings have been voided.

The player from the United States has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 04 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $600

Player’s account was blocked.

The player from the US was accused of opening multiple accounts. The casino confiscated her winnings and blocked her account. We ended up rejecting the complaint as the casino provided information supporting its claims.

Read moreRead less Submitted: 25 Nov 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s criticizing the verification process.

The player from the United States is questioning the necessity of providing selfie and real money deposit to withdraw No Deposit bonus winnings.

Submitted: 07 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $33

The player struggle to receive his winnings.

The player struggle to receive his winnings as the casino claims that he breached the bonus terms.

Submitted: 06 Oct 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player claims that payment has been delayed.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 31 Aug 2022 Case closed Our verdict

Other

Disputed amount: $450

The player struggles to withdraw.

The player struggles to withdraw for unknown reason. The complaint was closed as the player decided to not play in the casino anymore.

Submitted: 18 Jul 2022 Unresolved Our verdict

Against fair gambling

Black points: 52Disputed amount: $1,309

Player’s winnings have been withheld.

The player from the United States had her bonus winnings cancelled as she continued playing after completing bonus wagering.

Submitted: 03 Jul 2022 Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s bonus privilege has been withdrawn.

The player from the United States had her bonus privilege revoked. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 04 Jun 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $1,982

Player has been accused of opening multiple accounts.

The player from US has been blocked. The casino claims he opened multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 15 Apr 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $35

Player’s withdrawal has been cancelled.

The player from United States had his withdrawal voided without further explanation. The case was rejected since the casino team explained the whole situation (backed by evidence), and the withdrawal was not in fact voided.

Read moreRead less Submitted: 02 Apr 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $4,386.85

The player’s account got blocked.

The player’s account got blocked after requesting a withdrawal. The complaint was rejected as the player stopped responding.

Submitted: 30 Mar 2022 Case closed Our verdict

Other

Disputed amount: $1,800

Player has been accused of playing restricted games.

The player from the US had her bonus winnings confiscated after playing a restricted game. We ended up rejecting the complaint because we accept the applied rule in these cases since the casino has fewer ways to limit the winnings from such a bonus.

Read moreRead less Submitted: 10 Mar 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €48

Player’s bonus winnings have been voided.

The player from New Zealand had his winnings cancelled to a rule forbidding a redemption of multiple consecutive Free Bonuses. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead less Submitted: 21 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $450

Player has been accused of playing a restricted game.

The player from United States has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering.

Submitted: 07 May 2021 Resolved Our verdict

Case closed

Disputed amount: $900

Player’s account has been disabled temporarily.

The player from the United States had his account picked for an additional check due to a similarity to other players’ accounts. The issue was successfully resolved.

Submitted: 09 Feb 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: $60

Player wasn’t able to apply a bonus code.

The player from United States is unable to redeem a bonus code for a free chip. We’ve reopened this complaint as per the player’s request. We rejected the complaint in our system because we have assumed that the issue got resolved by 3rd party.

Read moreRead less Submitted: 07 Jan 2020

Resolved Our verdict

Generous casino

Disputed amount: $325

Player’s winnings have been confiscated.

The player from the United States faced issues withdrawing winnings after using a “NO RULES” deposit bonus. Despite having achieved the playthrough requirements, Yabby Casino later voided her winnings, claiming a violation of coupon terms due to playing restricted games. The player expressed frustration over her account balance discrepancies and the lack of communication from the casino. After reviewing the case, the Complaints Team facilitated communication with the casino, which ultimately reinstated the player’s winnings, allowing her to successfully withdraw the funds. The issue was then considered resolved.

The player from Brazil is complaining about the lengthy verification process. After the KYC process was completed, the player’s account was reopened and the complaint is resolved.

Resolved Our verdict

Case closed

Disputed amount: €417

Player’s withdrawal request is delayed.

The player from Finland encountered issues withdrawing funds from the casino. They initially faced difficulties due to a misunderstanding regarding the bonus terms, which indicated that winnings from a no deposit free spins bonus were restricted for players from Finland. After investigation, the casino acknowledged the player’s entitlement to the winnings since they had claimed the bonus through an email invitation. The issue was resolved when the player’s account was verified, and they successfully withdrew their winnings of €50 along with their deposit.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Our verdict

Case closed

Disputed amount: 2,000 R$

Player’s account access is restricted.

The player from Brazil faced a “Player login restricted” message when attempting to access his Brango Casino account, which contained a significant amount of deposited money and winnings. He requested an explanation and access to his account to resolve the issue. The Complaints Team assisted by facilitating communication with the casino, leading to the player successfully completing the account verification process. As a result, access to the casino account was restored, and the complaint was marked as resolved.

Resolved Our verdict

Case closed

Disputed amount: $30

Player’s withdrawal is delayed and funds are pending.

The player from Sweden had won $50 as a no deposit bonus at Limitlesscasino and deposited $30 in litecoin to withdraw his winnings. However, his balance had shown as ‘pending’ for the last 7 hours, and he had not received any response to multiple emails sent for assistance. The issue was resolved after the player received a response from the casino, allowing him to sort out the withdrawal. The complaint was marked as ‘resolved’ in the system.

Disputed amount: $6,000

Player complains about unfair game practices.

Read moreRead less Submitted: 10 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $140

Player is unable to log into account.

The player from the United States can’t access their casino account after depositing 140 in Bitcoin and winning some money. Player’s complaint has been resolved successfully.

Submitted: 24 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player complains about delayed verification.

Read moreRead less Submitted: 10 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $35

Player’s deposit is not credited to casino account.

Read moreRead less Submitted: 01 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s withdrawal attempts are denied.

Player’s winnings have been confiscated.

Read moreRead less Submitted: 02 Jun 2023 Case closed Our verdict

Other

Disputed amount: $215

Player’s struggling to withdraw her winnings.

The player from the US is not able to withdraw her winnings. Unfortunately, the player later informed us that she closed her account and she was no longer interested in our help.

Submitted: 23 May 2023 Case closed Our verdict

Other

Disputed amount: $1,871

The player’s requesting a refund of her deposits.

Read moreRead less Submitted: 12 May 2023 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player was accused of breaching the bonus T&Cs.

The player from the US was accused of breaching bonus terms while playing with a no-rules bonus. The issue was successfully resolved as the casino decided to pay the player.

Submitted: 27 Apr 2023 Case closed Our verdict

Other

Disputed amount: 50 ₮

Player’s asking for help.

Read moreRead less Submitted: 12 Apr 2023 Unresolved Our verdict

Delayed payment, status unknown

Black points: 60Disputed amount: €100

Verification issues.

Read moreRead less Read more on: casinomeister.com Submitted: 5/2021 Case closed Our verdict

Other

Disputed amount: ??

Player’s dissatisfied with the overall casino experience.

Read moreRead less Submitted: 26 Feb 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $450

Read moreRead less Submitted: 04 Dec 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $600

Player’s account was blocked.

Read moreRead less Submitted: 25 Nov 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s criticizing the verification process.

The player from the United States is questioning the necessity of providing selfie and real money deposit to withdraw No Deposit bonus winnings.

Submitted: 07 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $33

The player struggle to receive his winnings.

The player struggle to receive his winnings as the casino claims that he breached the bonus terms.

Submitted: 06 Oct 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player claims that payment has been delayed.

Read moreRead less Submitted: 31 Aug 2022 Case closed Our verdict

Other

Disputed amount: $450

The player struggles to withdraw.

The player struggles to withdraw for unknown reason. The complaint was closed as the player decided to not play in the casino anymore.

Submitted: 18 Jul 2022 Unresolved Our verdict

Against fair gambling

Black points: 52Disputed amount: $1,309

Player’s winnings have been withheld.

The player from the United States had her bonus winnings cancelled as she continued playing after completing bonus wagering.

Submitted: 03 Jul 2022 Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s bonus privilege has been withdrawn.

The player from the United States had her bonus privilege revoked. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 04 Jun 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $1,982

Player has been accused of opening multiple accounts.

The player from US has been blocked. The casino claims he opened multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 15 Apr 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: $35

Player’s withdrawal has been cancelled.

Read moreRead less Submitted: 02 Apr 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $4,386.85

The player’s account got blocked.

The player’s account got blocked after requesting a withdrawal. The complaint was rejected as the player stopped responding.

Submitted: 30 Mar 2022 Case closed Our verdict

Other

Disputed amount: $1,800

Player has been accused of playing restricted games.

Read moreRead less Submitted: 10 Mar 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €48

Player’s bonus winnings have been voided.

Read moreRead less Submitted: 21 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $450

Player has been accused of playing a restricted game.

The player from United States has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering.

Submitted: 07 May 2021 Resolved Our verdict

Case closed

Disputed amount: $900

Player’s account has been disabled temporarily.

The player from the United States had his account picked for an additional check due to a similarity to other players’ accounts. The issue was successfully resolved.

Submitted: 09 Feb 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: $60

Case closed

Disputed amount: R750

Player’s withdrawal has been rejected.

The player from the South Africa had her winnings denied due to mixed funds rule. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: $98

Player’s account has been blocked.

Disputed amount: $50

Player’s winnings have been withheld.

The player from the United States had his bonus winnings withheld due to unfinished wagering requirements. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: €160

Player’s struggling to complete account verification.

Case closed

Disputed amount: $380

The player’s winnings were voided.

The player’s winnings were voided for breaching bonus terms. The complaint was resolved as the player received a refund of his deposit.

Case closed

Disputed amount: €470

Player was accused of opening multiple accounts.

Case closed

Disputed amount: ??

The player’s account got blocked.

The player’s account got blocked for unknown reason. The complaint was resolved as the player’s account got reopen.

Case closed

Disputed amount: A$50

Disputed amount: $50

Player’s struggling to complete account verification.

The player from the US was asked for an email change and new documents. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Case closed

Disputed amount: $110

Player has been accused of playing a restricted game.

Case closed

Disputed amount: $300

The player struggles to verify his card.

Case closed

Disputed amount: $43

Player’s bitcoin deposit seems stuck.

Disputed amount: $859

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $550

The player’s winnings were voided.

Case closed

Disputed amount: $51

Player’s struggling to complete account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. Player’s complaint has been resolved successfully.